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VA Palo Alto follow-up to 4/15 Quarterly Elected Official Meeting

From: Friedman, Jonathan E. <"Friedman,>
Date: Tue, 29 Apr 2014 07:44:13 -0700

Good morning - As a follow-up to requested information from our April 15
Quarterly Elected Official Meeting...


- Progress on dental wait times



Total Patients Waiting on dental electronic waiting list

Patients Waiting More Than 30 Days for Dental Appointment

Average Dental Wait Time

January 2014



73 Days

February 2014



69 Days

March 2014



76 Days


Our goal is to see new dental patients within a 30-day window of their
request. While we add an average of 10 new patients each day to the
dental electronic waiting list (at times, up to 25 a day), we've made a
concentrated effort to reduce the number of patients waiting on this
list by offering:

* Special clinics for new patients

o On Tuesdays and Fridays, one provider is dedicated to new patient
exams; additionally, all other dental providers have opened 'New
Patient' grids once or twice per day to improve access

* Saturday clinics for recall patients

o On Saturdays, from 8 a.m. to 4:30 p.m., dental providers see an
average of 15- 20 follow-up patients waiting for cleanings and exams

* Hiring additional dental staff

o In the processing of hiring additional dental assistants,
hygienists, lab techs., and Doctors of Dental Surgery


- Map of delineated area within San Jose for potential site relocation



- Department of Veterans Affairs FY 2015 budget request:


- "Navigating through the Construction and the VA Strategic Capital
Investment Plan Submission"



- Lastly, as mentioned in the meeting, I'm transitioning out of this
position and am happy to introduce you to Bill Ball (650-493-5000, 1, 1,
Ext. 65800; William.Ball_at_(domainremoved)
a coordinator for these meetings. As always, I would encourage you to
use the following two communication resources for your questions:


* Informal Patient-Related Questions: VAPAHCS Patient Advocate
Betsey Striebel (650-493-5000; Press 1 to dial direct; Press 1 for Palo
Alto; Ext. 63543; Betsey.strieble_at_(domainremoved)
* Formal Congressional Inquiries (letters): Fax to 650-852-3228
and/or email v21palcosadmin_at_(domainremoved)


It been a pleasure working with all of you to always serve our Veteran
community. Please stay in touch.


Sincerely, Jonathan


Jonathan E. Friedman

Public Affairs Officer

VA Palo Alto Health Care System | 3801 Miranda Ave | Palo Alto, CA 94304

Office: 650-858-3925 x64888 | BlackBerry: 650-776-8509
 Web Site <http://www.paloalto.va.gov/> | Facebook
<http://www.facebook.com/vapahcs> | Twitter
<http://twitter.com/VAPaloAlto> |
To receive regular VAPAHCS Web updates, click here
SVHA_93> .

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Received on Tue Apr 29 2014 - 07:43:15 PDT

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