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City Manager Related Closed Session Feb 19th

From: domainremoved <Lynne>
Date: Sat, 16 Feb 2019 10:17:59 -0800

Hello Council,

Can you update the public regarding where you are in the process? Can you
hold at least two community workshops where the public can give input into
qualities they seek for our new City Manager?

For me, I would like our chief executive to be a completely ethical,
forward-looking leader who keeps up with new developments in municipal best
practices! While Council should receive the policy making credit, our new
City Manager should have ideas of his/her own to propose. In other words, I
would like to see our City Manager take more initiative and to be the kind
of manager who holds direct reports accountable for results. I too have
noticed what seemed a prior undue concern with "image" and instead would
like our new City Manager to be someone unafraid to make mistakes in the
service of a better city for residents and small business owners. One of my
major concerns is the undue influence that the large, private sector has in
MP. Residents should come first and not just in a "lip service" way by
putting residents at the top of a City org chart! Our small business owners
add to the charm and pleasure of living in MP and their interests also need

To start to identify improvement areas, we also need benchmarking
information so we can place our performance into context. So I very much
hope that for the 2019 City Satisfaction Survey, Council will go back to
using the National Citizen Survey™ (The NCS). The NCS Survey process is the
only community survey endorsed by ICMA and the National League of Cities.
The large NCS database allows cities to benchmark their results with other
cities and to compare results over time. NCS conducted the City
Satisfaction Survey for Menlo Park in 2008, 2010 and 2012 and they would
welcome the opportunity to work with MP again. (The firm chosen to conduct
MP's 2015 and 2017 City Satisfaction surveys did not include benchmarking
information. You likely also remember the negative publicity that the 2017
survey questions generated.)

The NCS Firm has conducted surveys for over 40 California communities,
including Palo Alto, Sunnyvale, San Jose, Walnut Creek, Livermore and
Richmond. While most of the questions on The NCS are fixed (to allow for
benchmarking and to keep costs low while maintaining a high-quality
instrument), there is some room on the survey for customization and there’s
about ¾ of a page allotted for optional custom questions that can be
specific to that particular jurisdiction.

Lynne Bramlett
Received on Sat Feb 16 2019 - 10:14:45 PST

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